IT Infrastructure Management Services in NJ
Creat an IT Foundation That’s Built to Last!
Enhance your business’s IT infrastructure with support from Ascendant Technologies, Inc. Our managed services help businesses embrace technology that expands their capabilities today while achieving the flexibility to adopt future solutions.
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Premium IT Infrastructure Services From New Jersey’s Acclaimed Experts
Ascendant is an industry leader in IT infrastructure services. Our expertise and personalized approach combine to deliver advanced solutions and drive measurable business results. You know what your business can achieve — allow us to help you realize your full potential through intuitive IT infrastructure design, implementation and management.
- 30-plus years of experience: Proven excellence in IT infrastructure planning and management
- Advanced solutions: Skillfully curated IT infrastructures infused with the latest technologies
- Dedicated support: Purpose-built technology integrations and workforce augmentations working toward your goals
Why New Jersey Businesses Choose Ascendant
Businesses choose Ascendant Technologies for award-winning business network support in NJ. Our team of network professionals explains your network gaps in plain English. No confusing geek speak or tech talk that goes over everybody’s head. Just a straightforward plan to remediate issues, and you make the business decision at the end of the day. A local team that you can trust with your business technology for a long-term partnership.
Business Network Support Services for New Jersey Companies
Ascendant Technologies builds your network to maintain uptime and keep your staff working. This is not a generalized IT service. All of our services focus specifically on your business network infrastructure and real results that you can feel right from your desk.
Ongoing IT Infrastructure Support and Maintenance
Does your IT company regularly stop by to visit your IT closet? You have network switches, firewalls, printers, and access points throughout the office. All of these devices require regular firmware updates. Ongoing proactive support keeps equipment running at peak performance and helps prevent surprise outages. Get the most out of your investment in the hardware you’ve purchased with IT infrastructure support and maintenance plans from Ascendant Technologies.
24/7 Network Monitoring with Fast Troubleshooting
Ascendant Technologies watches over your business network security 24/7. If hardware begins to slow down or fail, our team is alerted immediately. We troubleshoot the problems before they affect your staff. If it’s Saturday at 3 AM, our team remediates the issue before your employees walk in the door Monday morning, as if nothing happened. True business continuity for your business.
Connectivity Troubleshooting and Optimization
If your employees are dealing with spotty wifi or slow connections to VPN sessions, there’s a reason this is happening. Ascendant Technologies staff are trained to find the root cause of every issue. Your Account Manager verifies everything monthly, so you don’t have to deal with band-aid connectivity fixes. You can expect stable performance for all your devices, VoIP phones, and other tools your staff uses daily.
Regular Network Performance Assessments for New Jersey Businesses
Our network performance experts will standardize periodic reviews of your wireless connectivity in the office. Are you paying for an internet service plan but not getting all the bandwidth? Most companies are in this situation today. Our proactive technical assessments increase uptime and get the most value out of your existing IT investments.
How Our New Jersey Network Support Works
As your managed service provider we follow a clear process so you always know what to expect.
Step 1: Network Discovery and Consultation
Our process starts with a meeting to walk the halls firsthand and see the hardware your business is using today. We’ll get an understanding of what’s working well for you and what’s falling short. After our meeting, you can expect a complimentary 35-point network audit.
Step 2: Ascendant Improves Your Network
Based on our plan, our technicians can make calculated changes that are proven to improve performance. This requires hands-on testing and attention in your office. Our work is scheduled around your business so we never disrupt your staff.
Step 3: Ongoing IT Support and Proactive Auditing
Once your business network is stable, the job isn’t done. The team at Ascendant Technologies will continue to monitor and respond to all alerts. Our regular check-ins keep your business ahead of the curve on technology.
When Does Your New Jersey Business Need Professional Network Support?
You may feel that network problems are the new normal. It’s a silent trap that is costing you real dollars every week. Here are a few signs that your business would benefit from our business network support plans.
Common Signs of Network Issues
- Your VPN is slow
- Wi-Fi will work in some areas of the office but drop in conference areas
- Video calls & phone calls are choppy; words are cutting in and out during your meetings
- Remote employees can’t stay connected to their office machines for a full shift
- Your staff are wasting hours on the phone with your internet provider and not getting fixes
Network Support Services FAQs
What is included in business network services?
Ascendant Technologies network support services include remote access and onsite support, 24/7 monitoring, troubleshooting and remediation, complimentary audits, and strategic guidance.
Does Ascendant offer remote and onsite support in New Jersey?
Yes, Ascendant Technologies offers both remote support and onsite support in New Jersey.
How do you determine if network issues are from the internet service provider or the internal network?
Ascendant Technologies network support specialists will use tools that specifically target whether the issue is outside or inside your office. If the issue is with your internet service provider, we will be your liaison and troubleshoot directly with them on your behalf.
Will using network support services disrupt the business?
No, using network support services should not disrupt your business. Most changes are scheduled in advance outside of normal business hours to minimize any downtime to your business. An emergency fix will be remediated as soon as possible if it causes work stoppage. Disaster recovery services help your business restore data quickly.
Can you work with our existing IT staff?
Yes, Ascendant Technologies network specialists can work directly with your existing in-house IT staff. You can choose to have Ascendant own network support services, while your existing IT staff handles the rest of your IT responsibilities.
How much does it cost to outsource network support?
Outsourcing network support costs will vary depending on the business size, number of locations, and number of devices that need to be monitored. You can expect to pay $200 per location per month in New Jersey. Managed IT services will reduce your operational costs for the business.
Speak With Our Network Professionals About New Jersey Network Support
Schedule an initial call with our network professionals to put this issue to rest for good. You don’t have to deal with connectivity problems.
