Outsourced IT Support in NJ
Most businesses use information technologies (IT) in their everyday operations, but not all of them have the knowledge or resources to adequately manage them. That means these companies often spend valuable time troubleshooting IT issues instead of focusing on running their businesses. When you invest in IT help desk outsourcing in NJ, you can minimize downtime and boost productivity with expert IT assistance.
Ascendant Technologies, Inc. offers remote IT support in NJ that organizations across many diverse industries trust. With over 25 years of dedicated IT service, we’re the IT outsourcing company businesses rely on.
What Are Outsourced IT Support Services?
Outsourced IT desk support services involve a company hiring an outside organization to manage its IT-related needs with day-to-day technical support. Businesses that invest in remote IT support pay a fixed monthly fee to a managed services provider that constantly monitors and manages their IT systems, including network infrastructure, cyber security, disaster recovery, cloud migration and more.
Rather than simply correcting technical issues as they arise, outsourced IT service providers build a partnership with your company. They get to know your IT, monitor your infrastructure and neutralize threats to ensure your systems run smoothly and efficiently.
Remote IT Support Desk
There are several ways your business will benefit from access to a remote support desk, starting with your staff’s ability to get work done. If staff members are having issues printing, sending e-mail, Wi-FI or struggling with a slow system, Ascendant’s support desk can mitigate these issues quickly.
If third-party vendors need to offer additional support, Ascendant’s support desk will engage them on your behalf. You’ll never need to be tied up on the phone listening to a busy tone again. You aren’t in the IT field, so why are you trying to fix these problems yourself and consume valuable time in the day?
When you book outsourced IT service desk support in NJ from Ascendant, you can expect the following advantages:
- Provide staff with unlimited access to our support desk with all IT management plans
- Have a live technician answer all your calls, with experts based in New Jersey
- Decrease staff downtime from IT-related issues
- Have our support desk contact third-party vendors on your behalf
Ascendant’s remote IT support desk is extremely efficient, especially compared to resolving the issue yourself. You can call our support line and instantly have a trained IT specialist at your fingertips. Wasted time from guessing how to fix an issue will be a thing of the past for your business.
We’re local to you. We will never outsource our support to a third-world country. Your staff has access to a completely local support desk that understands your issue the first time you say it. If the issue is critical, we can dispatch techs to your office quickly.
Employee downtime costs your company money. Resolve IT-related issues quickly with Ascendant’s IT support desk. Don’t waste time on hold with third-party vendors — the clock is ticking.
This sounds expensive. I don’t want staff running up a large bill. But wait…
This is a major benefit for everybody in the company because they will have UNLIMITED access to the support desk for a low flat fee monthly. You’ll know your monthly cost ahead of time, so there will never be a surprise when the bill comes. If you have a management agreement with us, the unlimited support desk access is already included! We guarantee you will notice the value this brings to your business the very first month.
Benefits of IT Help Desk Outsourcing in NJ
When you outsource IT service desk to skilled professionals, you positively impact various aspects of your business aside from just your technologies. With remote support, your company will enjoy all the following advantages:
Cost savings: Hiring a full-time IT department can cost $85,000 or more annually. With an outsourced IT help desk, you can save thousands of dollars per year while still benefiting from knowledgeable technicians. IT support services also minimize IT maintenance and repair costs, further reducing expenses.
Professional expertise: Tending to IT issues yourself can be challenging and time-consuming. With IT help desk outsourcing, you’ll receive assistance from certified IT experts who have experience across all facets of IT.
Increased productivity: Outsourcing IT support services means minimizing technical difficulties and downtime, enabling your employees to do their jobs uninterrupted by IT complications.
Greater security: With IT professionals in your corner, you can increase your cybersecurity and reduce the risk of data breaches. If a cyberattack does occur, IT service desk providers can save the day with a data recovery plan.
Better focus: Instead of using your time to handle IT management, you can focus your attention on what’s really important — your business operations.
How to Choose the Best IT Help Desk Services
When it comes to choosing the best IT help desk services, it is important to consider a few key factors. One of the most important is the level of experience and expertise that the service provider has. You want to make sure that the technicians who will be assisting your staff are qualified and certified in IT.
Another important factor is the level of customer service that the provider offers. You want to be sure that you have access to a support desk that is available 24/7 and can answer all of your questions quickly and efficiently.
It is also important to consider the cost of the services. You want to be sure that you are getting good value for your money, and that you are not overpaying for services that you may not need. In comparison to hiring an in-house helpdesk team, you’ll have a lower cost outsourcing to a dedicated service desk with additional capabilities.
Finally, make sure to read reviews of the different service IT help desk solutions before making your final decision. This will give you a good idea of what other companies have experienced with the provider, and whether or not they would recommend them to others.
Ascendant Technologies is a leading provider of IT helpdesk service provider in NJ. With over 25 years of experience, we are confident that we can provide your company with the level of expertise and customer service that you need. Contact us today to learn more about our services and how we can help your business run smoothly.
How To Maximize The Value From Outsourced Helpdesk Services
If you are like most businesses, you may be considering outsourcing your IT help desk services. This is a great way to maximize the value you receive from your investment, as the technicians will have UNLIMITED access to the support desk for a low flat fee monthly. You’ll know your monthly cost ahead of time, so there will be no surprises.
The best way to maximize the value you receive from your outsourced IT help desk services is by working with a company that will be able to provide you with a comprehensive package. This means that they will be able to offer you support for all aspects of your business, including:
• Hardware and software support
• Maintenance and updates
• Technical support
• Data backup and recovery
• Network security
• Disaster prevention and recovery planning
• Mobile devices
• Application support
• and much more!
With a comprehensive package like this, you can be sure that your business will always have the latest technology advances at its disposal, as well as someone to call whenever there is an issue. This can free up your time so that you can focus on other aspects of your business, and leave the technical support to us.
If you’d like to learn more about how we can help you get the most from your outsourced IT help desk services, please contact us today. We’ll be happy to answer any questions you have.
Ascendant Is A Top IT Helpdesk Service Providers In New Jersey
Ascendant is proud to be recognized as one of the top IT help desk service providers in New Jersey. We offer comprehensive support for all aspects of your business technology, from hardware and software support to data backup and disaster recovery planning. Our technicians are available 24/7 to help you with any of the technology issues you may have, and we pride ourselves on providing a high-quality service.
If you are considering outsourcing your IT help desk services, contact us today. We would be happy to discuss our services with you and answer any questions you have. We know that you will be impressed with the level of service we provide, and we look forward to helping your business grow and succeed.
Why Choose Ascendant for Outsourced IT Help Desk Services in NJ?
At Ascendant, we strive to deliver exceptional IT support paired with outstanding customer service for clients in New Jersey, New York and Pennsylvania. When you choose us for outsourced IT help desk services in NJ, you’ll enjoy our various perks:
Around-the-clock monitoring: Our 24/7 IT support staff will continuously track your systems to ensure optimal functionality.
Our expert team: We only employ IT technicians with over five years of experience in the field, delivering an expert IT team that customers can rely on.
Custom IT strategies: Ascendant treats every client as an individual, creating specialized IT strategies customized to your business needs.
How To Get Started With Managed Helpdesk Services
If you’re looking for help managing your IT needs, managed help desk services can be a great option. Here are a few things to keep in mind when getting started:
1. Make sure you choose a service that fits your needs. Not all help desk services are created equal – make sure you find one that offers the features and support you need.
2. Ask about the service’s experience with your specific type of business. Every business is different, and it’s important to work with a help desk service that has experience with the specific type of organization you run.
3. Ask about the team’s experience and expertise. When it comes to your IT, you want to work with a team that knows what they’re doing. Make sure to ask about the team’s experience and expertise before making a decision.
4. Make sure the service is responsive and available when you need it. When an issue arises, you want to be able to reach your help desk service quickly and easily. Make sure to ask about response times and availability before making a decision.
5. Get a sense of the service’s customer support. In addition to being responsive to your requests, you also want a help desk service that offers great end-user support. Ask about the team’s approach to customer support and get a sense of how they would handle any issues you may have.
Choosing the right managed help desk services can make a big difference in your business – make sure to keep these things in mind when getting started!
Transform Your IT With Remote IT Support in NJ Today
If you need a reliable IT outsourcing company in NJ, Ascendant is your solution. With over 115 available IT services and over 2,235 completed projects, we have the skills and expertise our customers look for.
Fill out a form to learn more about IT outsourcing for your business today!