Remote Support Desk

Remote Support Desk

There are several ways your business will benefit with access to a remote support desk, starting with your staff’s ability to get work done.  If staff members are having issues printing, sending e-mail, wifi or struggling with a slow system Ascendant’s support desk can mitigate these issues quickly.  If third party vendors need to offer additional support, Ascendant’s support desk will engage them on your behalf.  You’ll never need to be tied up on the phone listening to a busy tone again.  You aren’t in the IT field, why are you trying to fix these problems yourself and consume valuable time in the day?

  • Provide staff with unlimited access to our support desk with all management plans.
  • Have a live technician answer all your calls with experts based in New Jersey.
  • Decrease staff downtime from IT related issues.
  • Have our support desk contact third party vendors on your behalf.

Ascendant’s remote IT support desk is extremely efficient, especially compared to resolving the issue yourself.  You have the ability to call our support line and instantly have a trained IT specialist at your finger tips.  Wasted time guessing how to fix an issue will be a thing of the past for your business.

Were local to you.  We will never outsource our support to a third world country.  Your staff has access to a completely local support desk that understands your issue the first time you say it.  If the issue is critical, we can dispatch techs to your office quickly.

Employee downtime costs your company money.  Resolve IT related issues quickly with Ascendant’s IT support desk.  Don’t waste time on hold with third party vendors, the clock is ticking.

This sounds expensive. I don’t want staff running up a large bill.  But wait…

This is a major benefit for everybody in the company because they will have UNLIMITED access to the support desk for a low flat fee monthly.  You’ll know your monthly cost ahead of time, so there will never be a surprise when the bill comes.  If you have a management agreement with us, the unlimited support desk access is already included!  We guarantee you will notice the value this brings to your business the very first month.