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Small & Medium Business

Small and Medium Business Computer Support

Are you managing your own IT systems and trying to support your end-users in-house? Maintaining your systems in house is an expensive option, especially for small businesses with a small number of users.  Ascendant Technologies, Inc. is a single-source for your IT support and management services.   All our IT support and management services are provided for a single, low flat rate. With our proactive management and monitoring strategy, we manage your systems 24/7. As an Ascendant client, you will have two dedicated network support  engineers who understands your network environment inside out.

  • No increase to your payroll
  • Minimize Employee downtime
  • Support engineers familiar with your company & staff
  • Unlimited access to our IT support desk
  • Save money – Eliminate the cost to hire an in-house IT person

Ascendant has the solution to cut IT-related costs for your business.  We will manage your entire business for a fraction of the cost of bringing in house IT staff.  You also benefit from a team of support engineers, instead of relying on one person.  Multiple heads are better than one right?

Ascendant’s customized IT management strategy is one way we like to separate ourselves from the competition.  We have heard many times “Our old IT guys didn’t understand our business requirements.”  After managing IT in many different industries for 25+ years, we understand.  Every business is different.  Every business has a variety of network security requirements, hardware requests, and critical response time needs.  Ascendant will build a custom IT management and support strategy for your business.

Ascendant is your IT department.  We will do everything your typical IT department can do and more!  Every business has computer issues.  It’s inevitable.  How you respond and resolve those issues is what matters most.  If you try to manage this on your own, ihere is a direct  cost to your business.  Employee downtime and lost efficiency hurts your business.  With Ascendant at the helm, all of your employees have access to our local IT support desk, network support engineers, and a dedicated account manager.  Our management software allows us to identify IT related issues quickly so your staff can get back to their job quickly.

Ascendant’s Strategy to Managing IT for Small & Medium Businesses

Ascendant provides both a strategic and tactical approach to your small business IT.  At Ascendant, we understand proper IT management is more than security patching, anti-virus and support desk services.  Ascendant’s technology experts will meet with you regularly to develop a proper IT budget, define your hardware & software standards, and identify any IT business risks.

As an Ascendant client, you will be assigned two staff members to become familiar with your site.  These specialists will visit your account and offer system maintenance, work on projects and provide end-user support.  If any additional support is needed outside of the scheduled visit, our remote support desk is available to assist your users.